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We constantly conduct a satisfaction survey of customers who purchase from

HotJocks several days after each order and the results speak for themselves:

(Data is accurate as at 25 July 2014.  Survey conducted via online participants and tallied by Interspire Software)

99.5% of respondents say that they would shop with HotJocks again - an incredible result!

94% of respondents rate their overall impression and experience with HotJocks at at least 8 or higher out of 10.

90% of respondents rate the time it took to receive their order at at least 8 or higher out of 10.

73% of respondents said that their experience with HotJocks was better than other online stores.

*  86% of respondents rate HotJocks at 8 or higher out of 10 as being value for money.

*  92% of respondents live in Australia.


Here's just a quick collection of some of the reviews we get from our customer satisfaction emails that are sent out to customers after they receive their orders.

Just wanted to let you know that i am very happy with my underwear order that i received at the beginning of the week. they are awesome and sure will be ordering more thanks to my friend introducing me to you. Thank you.
Bernard P. from Rockingham, WA, Australia

Great service; easy to shop; first order delivered within a few days; products great; have doubled new order for other colours; "bucks back" is a great promotion and again, "easy" to buy and participate, Thanks.

 Peter B. from Toormina, NSW, Australia

Survey Rating - 10 out of 10

It was easy shopping with you and the goods arrived very quickly, that was a nice surprise.  To all you shoppers out there, for a no nonsense shopping experience, quick and easy with a fast delivery, you can't go past HOTJOCKS. I will be definitely shopping here again.

Ivan A. from Altona, VIC, Australia

Survey Rating - 9 out of 10

Excellent range and service.  The live chat/adcice is absolutely brilliant.  Thanks folks!  I've already passed your site on to a few other mates.

Damien L. from Port Lincoln, SA, Australia

Survey Rating - 10 out of 10

Great site and service always deliver in great time.

Raymond M. from New Farm, QLD, Australia

Good Afternoon,
My name is Josh  ; I recently purchased Andrew Christian Underwear from you, and I would like to submit feedback. Firstly thank you for my new purchases, and they fit perfectly and the quality is second to none. I've been looking for this style for quite some time as we don't have a large variety of underwear in retail stores in Melbourne. Secondly I would like to extend my thanks to your business for the professionalism and prompt business supply chain you have set up. I found it very quick and I received my product within two business days . Once again thank you and I will endeavour to ship online with you in the future.

Josh M. from Fitzroy, VIC, Australia


Gosh it was quick, I am still waiting on a purchase to arrive from Auckland, yet You guys are in Ozzy and I already have!!  Top service guys, pitty no more Ginch Jocks left :( I didn't know how awesome the were till these arrived.

Shaun F. from New Plymouth, New Zealand


Survey Rating - 10 out of 10

First time user and so impressed with the list of products, the ease of ordering, the communication afterwards and the speed of delivery. I ordered on tuesday night and received them today. So happy with quality of product and service. Thank you guys i now will no longer be purchasing underwear anywhere else. BOOM! :)

Craig H. from Redfern, NSW, Australia 

Survey Rating - 9 out of 10

Wow, great web site, great service and in a world of techno uncertainty - hotjocks delivered. Fantastic on keeping the customer in touch with the processing and shipping time. Never known anything like it. Very reassuring when not used the website before. Hadn't heard of the site before or ordered undies for my hubby on line before - but the whole process was very professional.

Sue from Worongary, QLD, Australia

Survey Rating 10 out of 10

You guys are awesome! I love the fact that you do overnight shipping because once I purchase something online I'm really impatient, but its great knowing that I will get my underwear the very next day, thanks!

Lachlan A. from Melbourne, VIC, Australia

Survey Rating 9 out of 10

My freedom jock, omg!!! Haven't taken if off (; Thanks hotjocks! :) Also has the best designed "holder". They're sooo comfy.

Daniel B. from Hampton Park, VIC, Australia

Survey Rating 9 out of 10

I loved shopping with u guys. I am a slimmer guy and find it really hard time buy undies that will fit me. I am happt to say I was able to find some that did infact fit and look good on. I know it all depends on what stick is available time but from suppliers... but know that this would be a great area to specialise in... jocks for the skinny boy! Can't wait ti shop again.

Luke B. from Alderley, QLD, Australia

Survey Rating 10 out of 10

Perfect service and top quality products.  All dancing fellas should wear these singlets! Most absorbant and very comfortable, excellent quality. I wish all men on the dance floor would wear a Chesty Bond singlet.

Kate M. from Cannon Hill, QLD, Australia

Survey Rating 9 out of 10

Thanks Hot Jocks for another great buy, great prices and fast service.

Pete J. from Brighton Le Sands, NSW, Australia

Survey Rating 9 out of 10

Impressive service.  Great product! Very Quick delivery.

Allan H. from Greenvale, VIC, Australia

Survey Rating 9 out of 10

Great range and prices.

Anonymous from Australia

Survey Rating 9 out of 10

A very easy way to get a classy pair of underware.

Grant C. from Great Western, VIC, Australia

Navigating around your website and ordering was fast, easy and overall fantastic.  Delivery was prompt and products well packaged.

Andrew R. from Auckland, New Zealand

Survey Rating 10 out of 10

It was a great experience, service has always been good.

Raymond M. from New Farm, QLD, Australia

Survey Rating 9 out of 10

I like the fact that you provide multiple images of the products...including adult only images. Other sites shy away from this.

James H. from Greytown, New Zealand

Survey Rating 10 out of 10

Great website, good and sexy underwears !

Laurent M. from Saint Laurent, France

Survey Rating 10 out of 10

Great product, and really appreciate the phone calls!!  Thank you.

Mary Ann S. from Parkerville, WA, Australia

Survey Rating 10 out of 10

Great  service and fast postage.  Excellent selection of items to choose from.

Graham L. from Marrickville, NSW, Australia


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